Our client who has over 40 years in Recreation Facility Management in Southern Ontario is growing and immediately requires a:
Customer Service Representative
Located in Brampton and reporting to the COO, you will handle customer enquiry calls fulfilling customers’ needs in a timely fashion paying particular attention to 100% fulfillment of those needs. As a flexible multi-tasker, you command a thorough understanding of the daily operations and can handle all situations with calm and a clear perspective of priorities.
Weekly tasks will cover but not be limited to:
- Answer all incoming service, maintenance and delivery calls and create a case in software system.
- Enter service/delivery work orders from calls, faxes, emails and maintenance reports
- Reply to any faxed or emailed requests
- Regularly retrieve and follow up with service/delivery related voicemails from general mail box
- Assign work orders to appropriate technician/ driver according to customer area
- Follow up on quotes with customers to ensure receipt and seek approvals/ PO’s
- Ensure that purchasing is provided with any required parts information for outstanding jobs
- Enter and send PO’s for any service sub contractors used and confirm those appointments
- Go through completion report and update outstanding work orders as necessary
- Assess outstanding estimate report and follow up with Customer
- Report any backordered supplies from deliveries to purchaser
- Follow up with purchaser on parts orders for outstanding repairs to give customer eta updates
- Act as point person for delivery drivers/ service techs for details on calls (contact info, lock box info, etc.)
- Follow up with techs to ensure that they are reporting status of jobs.
Ideally you bring 5 years of solid Customer Service experience in a busy environment [Service Industry required] coupled with excellent communication skills and a positive attitude that gets the job done. Having a technical aptitude would be preferable and/or willing to learn a new technology in a short period of time is paramount. Great opportunity for upward growth within this company is offered. Interested candidates please forward your resume to: careers@ic-solutions.ca